HOUSE RULES
This property has special local compliance requirements which include a signed rental agreement, ID verification, and a security hold of $1,000 (which is not a traditional security deposit, just a pending transaction). As an optional alternative to the security hold, you may opt in to purchase a non-refundable damage waiver provided by a third-party insurance company. The optional damage waiver is $49 for stays up to 10 nights, with an additional $2 per day for stays longer than 10 nights. Damage waiver purchases are optional. To make this process easy for you, we use a secure and very simple, app-free platform called Happy Guest. It is not an app, and you do not have to sign up for an account - it’s a safe and secure website. It also gives you a guest portal with all the info about the home and all of my favorite local spots. Your guest portal includes advertisements with third-party upgrades that you may want to enhance your stay. These upgrades are optional and include:
🛎️ Early Check-In: Early check-in is sometimes available, but not guaranteed. If the home is ready early, the hour before check-in time is always free, and if you’d like to get in earlier, it’s $19/hr.
😴 Late Check-Out: Late check-out is sometimes available, but not guaranteed. If it is available, it’s $19/hr. If you have any questions, just message us anytime! Happy to help! Rental Agreement Thank you for choosing Love Me Tender as your vacation home. We ask that you electronically sign this rental agreement, then return to us as soon as possible. The signature must match the first and last name on the reservation and the name on the credit card you have on file . Your signature confirms that you have read, understand, and agree to the terms of this rental agreement. Your reservation is not confirmed until we receive your signed rental agreement. Failure to comply with the terms of this agreement could result in your removal and/or loss of any payments you have already made. If you have any questions about this agreement, please reach out here. We look forward to seeing you in the mountains! ARRIVAL DATE - DEPARTURE DATE - DATE BOOKED - Check-In time is after 4:00 PM Eastern Check-Out time is no later than 10:00 AM Eastern # of Guests: ____ (please enter # of guests) # of Pets: ______ 1. RENTAL AGREEMENT THIS AGREEMENT IS MADE AND ENTERED INTO BETWEEN THE UNDERSIGNED GUEST (HEREINAFTER REFERRED TO AS GUEST) AND [KIRBYAPPEAL PROPERTIES LLC], (HEREINAFTER REFERRED TO AS AGENT) FOR THE RENTAL OF THE PROPERTY (HEREINAFTER REFERRED TO AS THE PROPERTY). NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL COVENANTS AND AGREEMENTS SET FORTH BELOW AND OTHER GOOD AND VALUABLE CONSIDERATION, THE RECEIPT AND SUFFICIENCY OF WHICH ARE ACKNOWLEDGED, THE PARTIES COVENANT AND AGREE AS FOLLOWS: RESERVATION POLICIES: Payment in full is required at the time of booking. The reservation name, the credit card name, and the rental agreement signature must all match. All payments must come from the person on the reservation. We will return any payments (minus the bank fees) received from an account that does not match the reservation name. Bank fees are 3% when our bank takes the unacceptable payment, plus another 3% to return the unacceptable payment. Total payment includes the rent amount, fees, and taxes. To protect your vacation investment, we strongly recommend you purchase travel insurance. You acknowledge that changes or cancellations may result in loss of up to the total paid to date. CANCELLATION POLICIES & FEES: Written (email) notice is required if you need to cancel your reservation with more than the required advance notice, which is 30 days prior to the check in date for weekly rentals and 30 days advance notice prior to the check in date for multi-week rentals If you need to cancel your reservation with more than the required advance notice, we will refund 50% of amount paid. After 30 days before check-in cancellation will result in no refund. The Agent can not accept cancellation requests with less than the required advance notice. The Agent reserves the right to rent the unit to a different group if the reservation is not paid in full by the payment due date. Cancellations occurring due to lack of total payment will result in forfeiture of the initial payment plus any rent, taxes, and fees paid. In no event shall a Guest assign or sublet the Rental Property in whole, or in part. Airbnb and VRBO bookings the platform cancelation policy will be in tact. DAMAGES AND MISSING ITEMS: Guest will be financially responsible for damage to the property. Guest authorizes The Agent to charge Guest’s credit card in the event of the following: damage or theft; flea infestation caused by a pet; unauthorized pets; extensive cleaning required at checkout; evidence of smoking (all properties are non-smoking); exceeding occupancy or parking limits, and any other mentioned charges/policies in this Rental Agreement. Guest will be notified of any damage/costs in writing. Excessive damage may result in Guest being charged for the relocation or compensation to the incoming guest if check-in is delayed as a result of said damage. Any material damage to the Rental Property will be charged immediately to the Guest’s credit card. Guest, in signing below, assumes full responsibility for any items damaged due to misuse or negligence and for any items found to be missing. Guests are responsible for notifying The Agent immediately upon check-in if the Rental Property is found in less than good condition or any damage (other than normal wear and tear) is noted. If damages occur during your stay, please notify us immediately. REFUNDS: The Rental Agreement is a legally binding agreement between Guest and The Agent. Your reservation and signed Rental Agreement bind you to a specific property (2402 Whitetail Ridge Way Sevierville, TN 37862) for a specific period of time listed above as arrival date and departure date. There should be no expectation of refunds or relocation because you are disappointed with the property you have rented or in the event that something associated with the property is not working to your satisfaction. All properties are privately owned and furnished per the owner's requirements, so unlike a hotel, we cannot relocate you without specific authorization from the Property Owner. In the event that a problem arises during your stay, we will make every attempt to solve it in a timely manner. There will be no refunds for mechanical failure of appliances, a/c units, etc. HURRICANE/WEATHER EVACUATION: In the event of an ordered evacuation due to hurricanes, fire, or other storms, you are required by state law to vacate property. The Agent will not issue refunds in part or in full for inclement weather. Our recommendation for travels during hurricane season is for you to research and purchase trip cancellation insurance. INDEMNIFICATION: The Guest agrees to indemnify and hold harmless Agent and Owner for any damages to or loss from the rental house, grounds, furnishings, appliances, household items and any other of the Owner’s property resulting during the Guest’s rental term, normal wear and tear excluded. The Guest further agrees to indemnify and hold the owner and the rental agent (KirbyAppeal Properties LLC and Andrew Kirby) harmless from any claim or liability for any loss or damage whatsoever arising from, related to or in connection with the rental of this rental property, including but not limited to any claim for personal injury or damage or loss of property which is made, incurred or sustained by the Guest or other occupants or invitees of Guest. Neither the owner nor the agent is responsible for any of the Guest’s or other occupant(s) valuables, cash or other property during the rental term or thereafter left at the rental house. IMPORTANT: Rental Properties are for family vacations only: The Agent gladly rents to families or responsible adults over the age of 18. The Agent has a No-Group Policy, which includes but is not limited to the following: school, spring break, prom, graduation, etc. The Agent MAY approve at the time of reservation and at our discretion with a significant additional damage deposit, rental to groups, but you must disclose at the time of reservation that you are a non-family group. Absolutely no house parties, overcrowding events, or kegs! Properties are stocked according to their maximum occupancy. Requests for extra items such as towels, sheets, blankets etc. will incur an additional fee to include delivery of items. Guests shall respect and not interfere with the rights, comfort or convenience of adjacent homeowners or occupants. If Guests violate any of the terms of this agreement, an agent representing The Agent may, at his or her sole discretion, evict Guests and occupants of the property with no refund, which will also include, if applicable, Guest’s security deposit. Additionally, if evicted, Guest’s credit card will be charged a $500 eviction fee. The Agent reserves the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation. ITEMS LEFT BEHIND: Should you leave anything behind, we are not responsible for left items. Any left items will be considered lost by the Guest and will not be returned to the Guest. IMPORTANT TO NOTE: No illegal substances are permitted on the property at any time. Underage drinking is strictly prohibited and may result in eviction without refund. Quiet time. The noise curfew is 10PM in all residential areas and all guests are expected to comply. Only legally owned and permitted firearms as per State and local laws shall be allowed on the Property. The Guest acknowledges that fireworks and other hazardous materials shall not be used in or around the Property. FIRE EXTINGUISHER/SMOKE DETECTOR: The Property has a fire extinguisher installed under the kitchen sink. It is the duty of the Guest to inform Agent immediately should the fire extinguisher become less than fully charged. Guest agrees to use the fire extinguisher only for emergencies. Guest will notify Agent without delay if a fire alarm in the Property appears to have a low battery or chirps. NON-SMOKING POLICY: This property is strictly non-smoking. Smoking of any kind is strictly prohibited. This includes, but is not limited to cigarettes, cigars, pipes, vaping devices, e-cigarettes and drugs. Smoking in or within 25 feet of any property is a serious breach of contract and will result in additional charges and possible eviction. There will be a minimum $500 charge per occurrence to Guest if evidence of smoking is discovered. The process of eliminating smoke odor (ozonation, cleaning of furniture, drapes, bedding etc..) can become very costly. If you smoke, you will be charged. CHECK-IN: Check-in time begins at 4:00 PM Eastern. The Agent will make every attempt to have your property ready for check in at 4:00 PM Eastern. We can’t guarantee this time, however, as there are situations which occur beyond our control. We will send the Door Code two days before Check-in. CHECK-OUT: Check-out by 10:00 AM Eastern. To avoid additional charges, please abide by our check out time and procedures! Cleaners have limited time to prepare property for the next guests. If Guest stays past the check-out time and interferes with cleaners coming to prepare for the next guests, Guest will be billed for an additional day. Check-out instructions and details will be sent to the Guest the day before Check-out. INABILITY TO DELIVER PROPERTY: In the event that the owner of the Property (hereinafter Owner) is unable to deliver the Property to Guest because of fire, eminent domain, act of nature, or delay in construction, Guest hereby agrees that Agent’s and Owner’s sole liability as a result of these conditions is a full refund of all consideration previously tendered by Guest. If at the time Guest is to begin occupancy of the Property, Agent cannot provide the Property in a fit and habitable condition or substitute a reasonable comparable property in such condition, Agent shall refund to Guest all payments made by Guest. Agent reserves the right to substitute comparable accommodations if circumstances require. Pursuant to the terms of this Agreement, Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limits to, any expenses incurred as a result of moving for any damage, destruction or loss. PARKING: Guests are limited to a maximum of two (2) vehicles parked at the property at any one time. COVID 19/OTHER DISEASES: The Guest understands that an inherent risk of exposure to COVID-19 and other diseases exists in any public place where people are present or have been present. By using the Property, the Guest and the members of Guest’s party voluntarily assume all risks related to exposure to COVID-19 and other diseases related to this property and the Guest and all members of the Guest’s party agree to hold the Owner and the Agent harmless from all COVID-19/disease issues related to this stay. USE OF PROPERTY: Guest shall keep the Property as clean and as safe as the conditions of the Property permit, causing no unsafe or unsanitary conditions in the common areas or remainder of the Property that Guest or its invitees uses. Guest agrees not to use the Property or permit the Property to be used for any illegal or unlawful activity or purpose. Guest shall not assign this Agreement or sublet the Property in whole or part. The Guest is responsible for its own security while in the Property and should lock doors and windows accordingly. FURNISHINGS: Transfer of furnishings of any kind from one property to another or the rearranging of furniture in or on the Property is strictly prohibited and will result in additional charges. Loss to these items, as well as damage to the Property or its furnishings in excess of normal wear and tear will be charged to the Guest. Guests are expected to leave property and contents in their original conditions and positions upon departure. APPLIANCES/EQUIPMENT: The Agent makes every effort to ensure all appliances and equipment are in working order. If you experience a problem during business hours, please call the guest service number and we will make every effort to resolve the issue in a timely manner. If you experience a non-emergency problem after hours, please call the following morning. In the case of an emergency (loss of heat or air, fire or flooding) please contact us immediately. There are no rebates or refunds issued to guests for any reason as every good faith effort is made to ensure the Property is maintained to the highest standards. Refer to property listing for information on items included with the Property. TV, CABLE, OR INTERNET: Please be aware internet and cable are third party providers contracted through the owner. Due to the geographic location and number of guests on the island, the internet connection can be intermittent. While all properties have internet and cable, from time to time connectivity can be spotty and we advise you to have a back-up plan, such as a mobile hotspot, if you absolutely must rely on the internet while on your vacation. This is an island wide issue and KirbyAppeal Properties is not responsible for any internet or cable outages. LINENS/TOWELS: Blankets and pillows vary by property as each property is individually owned and furnished at the Homeowner’s discretion. Damaged or missing items will be charged to the guest. No contents of the Property, including linens, blankets or towels, shall be taken to the pool or beach. The Agent stocks and inventories all linens prior to guest arrival and upon departure. Should linen be missing or damaged, Guest’s credit card will be billed a minimum of $40 per missing piece. LOCKED AREAS: Areas for which Guest is not provided a key, such as Owner’s personal storage areas, are exempt from this Agreement and are off limits to Guest. Forced entry into these locked areas is cause for immediate eviction and Guest will be charged for damage and/or missing items as well as a $500 eviction fee. GRILLING: There is a charcoal grill on site for use. You will need to supply your own charcoal. Guests are responsible for use of and damage caused by the grill. ENTRY TO PROPERTY: Guest agrees that Agent, Owner or their respective representatives may enter the Property during reasonable hours to inspect the Property, and to make such repairs, alterations, or improvements thereto, as Agent or Owner may deem appropriate, or to show the Property to prospective purchasers or guests. SURRENDER OF PROPERTY: Prior to vacating the Property, Guests shall perform the following: All dishes cleaned, dry and placed in the cabinets. All trash removed from the Property and placed in outside bear proof bins. All doors and windows closed and locked. Any damage should be reported to [your email]. If Property is not left in good condition, excessive cleaning charges will apply and Guest’s credit card will be charged. RULES AND REGULATIONS: Guests shall abide by all rules, restrictions and regulations that may now, or hereafter, apply, including, but not limited to the provisions of any condominium or homeowners declaration, bylaws, and/or rules and regulations, if applicable. PET POLICY: Pets are allowed at Love Me Tender. Guests may bring up to 2 pets (dogs) under 50 lbs each during their stay. There is a pet fee of $150 per stay. RELEASE OF LIABILITY: Neither Agent nor Owner will be responsible for accidents or injury to Guest, any members of its party or any invitees to the Property or for the loss of money or valuables. Guest is expressly responsible for the safety of itself and any members of its party and any invitees to the Property and during use of any and all items supplied to the guest by the Agent or Owner including beach cart, beach chairs, beach umbrella, etc, and in so using or permitting to be used the and the recreational or other facilities associated with or a part of the Property, specifically waive any and all liability claim, expressed or implied, against Agent, Owner, and any condominium or homeowners association, if applicable. WAIVER OF JURY TRIAL GUEST HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT GUEST MAY HAVE TO A TRIAL BY JURY WITH RESPECT TO ANY LITIGATION ARISING OUT OF, UNDER, OR IN CONNECTION WITH THIS AGREEMENT. GUEST ACKNOWLEDGES THAT AGENT HAS BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY THE PROVISIONS OF THIS PARAGRAPH. In the event of breach of this Agreement by Lessee, he OR she will be liable for all damages occasioned by said breach PLUS reasonable attorney’s fees and costs of court. - NO SMOKING (if you smoke you will be charged $500)
- Dogs and Cats ONLY; pet fee $125 (Please use the green doggy bags provided to clean up poop outside)
- We ask you keep your pet/pets off the furniture and crated if they are in the cabin ALONE
- Please keep your dog leashed while outside in the resort and clean up their poop.
- HOA does not allow fireworks to be used at ANY time.
